We have a friendly customer services team and are here to help.

Cancelling after the order has been dispatched: The buyer will be responsible for any costs associated with returning the item to the supplier or the warehouse. 

Cancelling the order before being despatched: There can be a cancellation fee based on each supplier.

 

 

Product to be returned:

If you wish to return the furniture ordered, then please follow the steps below:

1. Email the team about your decision for a refund at support@furniturecurls.com within 48 hours from the delivery.
2. Please ensure that the items are in their original state, not opened, not assembled for items that are delivered flat packed and in their original packaging.
3. Images of the items secured in their original packaging will be required before any collection can be arranged. Please take 4 photos from 4 corner angels of each packaged box. [example: 2 packed carton: 2 x 4 corner angle photos per carton = 8 photos.]
4. These items will be checked when returned to the warehouse. Please note the items which are not in their original packed condition cannot be accepted for a refund.
5. The associated costs for delivery and returns to the supplier or warehouse may amount to £110 or the actual transportation cost, whichever is greater.
6. For any returns due to change of mind(due to colour, size, fabric, material, unable to fit in the room, etc.) there would be an additional handling fee, which is 5% of the product's original price. 
7. Any refunds can only be issued to the same payment method which was used to place the order.

 

 

Returns for damaged product (packed as a single product which does not need assembly):

Our delivery team will take utmost care to make sure the product reaches your address without any damage, but in an unavoidable situation, we will ask you to follow the below steps.

We ask that you thoroughly inspect all items at the point of delivery.

Products that are packed as a single product. -If you notice substantial damage to the outer packaging that your item arrives in and believe that it is likely to have damaged the product inside. We advise you not to accept delivery of any damaged items.

Firstly, Please refuse the product and sign it as "damaged" with the courier. Kindly take a photo of this. 

Secondly, please take 4 photos from 4 corner angels of each packaged box. [example: 2 packed carton: 2 x 4 corner angle photos per carton = 8 photos. Also add closeup images of damaged part (2 photos of  each damage from different angle)]

Thirdly, please email support@furniturecurls.com with the above photos with your order receipt within 48 hours of receiving the order. We can open an insurance claim on your behalf.

 

 

Missing items or damaged items for a flat packed product delivered:

Products that come in flat packs that need assembly -kindly check all the parts/items of the flat pack product are present and correct before you attempt any assembly. You can find this information in the instructions manual.

If any part is missing or damaged, please contact support@furniturecurls.com with clear photos (as instructed below) with your order receipt within 48hours of receiving the order.

If items missing: Please take the photos of all the items packed [example: if the carton contains 5 items with 1 missing item. Then take the pic of the 4 items in the group and also the photo of the missing item-(this missing item can be highlighted in the instruction manual)]

If items are damaged: Please take the photos of all the items packed [example: if the carton contains 5 items with 1 damaged item. Then take the pic of the 4 items in the group and also the photo of the damaged item-(you can cross check the number of items in the instruction manual)]

Do not attempt to assemble the furniture before you have confirmed you have all the items/pieces required.

We will not replace/swap full products that have replaceable damaged parts, we will send out a replacement part where necessary.

We will arrange the delivery of missing or damaged items with no extra charges

 

 

Wrong product delivered:

If the wrong product has been delivered then we will arrange the correct item with no extra charges. We advise you not to accept delivery of any wrong product. Please refuse the product and sign it as "wrong product sent" with the courier.

In case you accept this accidently, verify the item name on the cartons & please do not open the carton for assembly. 

Please make sure to send clear photos of the wrong product with their details on the packaging and your order receipt to support@furniturecurls.com within 48hours of this delivery. We can then open an insurance claim on your behalf.

 

We will make sure you get the replacement product with the same specification as your initial order.

Please be patient as we will try to speed up this process but based on the availability of the replacement product and the delivery service it may take longer.

  

 

Mattresses:

Mattresses and pillows once unsealed/opened from their packaging will be deemed as being used so we cannot accept them back for hygiene reasons.

If your mattress is faulty, please contact our customer service team with photos and order receipt to support@furniturecurls.com within 48 hours of the delivery so that we can order a replacement or refund.

 

 

How long will the refund take?

Once we receive the returned product in its initial packed state, which will be inspected and then an email will be sent out confirming this refund. Since this confirmation, the refund should be received in your bank account within 7-14 working days. Please note that transaction times are dictated by card issuers and banks, with are outside our control.

Please read our full terms of service.