https://furniturecurls.com/policies/shipping-policy

 

 

Delivery

We understand at FurnitureCurls that Shopping can be challenging online. We aim to give clarity of the product details as much as possible through our website and through a dedicated customer service team.

 

Things to consider before ordering:

Most of the furniture comes in parts ready to be self-assembled. So, we recommend double-checking the room size, checking the width of passages or doors, thinking about the colour combinations you want to match with other furniture in the room, considering the space to build the furniture inside the room and whether it will fit in the space allocated.

We advise you to use a measuring tape, masking tape, or newspaper to mark the footprint and help visualize the floor space

 

Clear out the space:

Please clear out the space in the room where you want the furniture to be assembled, think about the size of the furniture plus the extra space cleared for the ease of access to the room, and passageways. Consider removing any breakable products in the passageway or the room to be assembled.

For queries, contact our customer services team at info@furniturecurls.com

 

Currently, delivery services are offered to the mainland UK (England, Wales and parts of Scotland) only. However, for enquires outside the mainland UK, please contact support@furniturecurls.com 

 

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as a product which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5-10  working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 11 working days, please reach out to us via email at info@furniturecurls.com so that we can help.

The delivery can be through a one-man delivery or a two-man delivery service.

 

One-man or Two-man delivery service

The delivery will allow the furniture to be placed in the room of your choice or to the entrance of the ground floor house /multi storey building. This is due to the services provided by different delivery team. Our deliver team will coordinate with customers and we also ask our customers to check on the tracking services provided or call them with the information emailed to you. The estimated time of arrival will be coordinated by the delivery team. Please be flexible + or - 1.5/2 hours of the estimated time of arrival due to unavoidable circumstances like weather, traffic, blocked roads. We have a tracking app on our website to help with this, however the timing will be confirmed by our delivery team. 

The delivery rates will be displayed at the checkout. For more information contact support@furniturecurls.com

  

Please see our full terms of service.

 

 

Cancellations & Refunds

We have a friendly customer services team and are here to help.

If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item, which will be £110 or the exact cost of transport to deliver and return to the supplier/warehouse, whichever is greater.

Any refunds can only be issued to the same payment method which was used to place the order. From the delivery date there is a 14 day return policy provided the customer follows the instructions below. 

We cannot accept returns for change of mind.(example: change of product, colour, size)

 

 

Product to be returned

If you wish to return the furniture ordered, then please follow the steps below-

1. Email the team about your decision for a refund at support@furniturecurls.com within 48 hours from the delivery.
2. Please ensure that the items are in their original state, not opened, not assembled for items that are delivered flat packed and in their original packaging.
3. Images of the items secured in their original packaging will be required before any collection can be arranged. Please take 4 photos from 4 corner angels of each packaged box. [example: 2 packed carton: 2 x 4 corner angle photos per carton = 8 photos. Also add closeup images of damaged part (2 photos of  each damage from different angle)]
4. These items will be checked when returned to the warehouse. Please note the items which are not in a resalable condition cannot be accepted for a refund.
5. You (the buyer) will be responsible for any costs associated with returning the item, which will be £110 or the exact cost of transport to deliver and return back to the supplier/warehouse, whichever is greater.

 

 

 

Returns for damaged product (packed as a single product which does not need assembly)

Our delivery team will take utmost care to make sure the product reaches your address without any damage, but in an unavoidable situation, we will ask you to follow the below steps.

We ask that you thoroughly inspect all items at the point of delivery.

Products that are packed as a single product. -If you notice substantial damage to the outer packaging that your item arrives in and believe that it is likely to have damaged the product inside. We advise you not to accept delivery of any damaged items.

Firstly, Please refuse the product and sign it as "damaged" with the courier. Kindly take a photo of this. 

Secondly, please take 4 photos from 4 corner angels of each packaged box. [example: 2 packed carton: 2 x 4 corner angle photos per carton = 8 photos. Also add closeup images of damaged part (2 photos of  each damage from different angle)]

Thirdly, please email support@furniturecurls.com with the above photos with your order receipt within 48 hours of receiving the order. We can open an insurance claim on your behalf.

 

 

Missing items or damaged items for a flat packed product delivered 

Products that come in flat packs that need assembly -kindly check all the parts/items of the flat pack product are present and correct before you attempt any assembly. You can find this information in the instructions manual.

If any part is missing or damaged, please contact support@furniturecurls.com with clear photos (as instructed below) with your order receipt within 48hours of receiving the order.

If items missing: Please take the photos of all the items packed [example: if the carton contains 5 items with 1 missing item. Then take the pic of the 4 items in the group and also the photo of the missing item-(this missing item can be highlighted in the instruction manual)]

If items are damaged: Please take the photos of all the items packed [example: if the carton contains 5 items with 1 damaged item. Then take the pic of the 4 items in the group and also the photo of the damaged item-(you can cross check the number of items in the instruction manual)]

Do not attempt to assemble the furniture before you have confirmed you have all the items/pieces required.

We will not replace/swap full products that have replaceable damaged parts, we will send out a replacement part where necessary.

We will arrange the delivery of missing or damaged items with no extra charges

 

 

 Wrong product delivered

If the wrong product has been delivered then we will arrange the correct item with no extra charges.  We advise you not to accept delivery of any wrong product. Please refuse the product and sign it as "wrong product sent" with the courier.

Please make sure to send clear photos of the wrong product with their details on the packaging and your order receipt to support@furniturecurls.com within 48hours of this delivery. We can then open an insurance claim on your behalf.

 

We will make sure you get the replacement product with the same specification as your initial order.

Please be patient as we will try to speed up this process but based on the availability of the replacement product and the delivery service it may take longer.

  

 

Mattresses

Mattresses and pillows once unsealed/opened from their packaging will be deemed as being used so we cannot accept them back for hygiene reasons.

If your mattress is faulty, please contact our customer service team with photos and order receipt to support@furniturecurls.com within 48 hours of the delivery so that we can order a replacement or refund.

 

 

 How long will the refund take?

Once we receive the returned product in its initial packed state, which will be inspected and then an email will be sent out confirming this refund. Since this confirmation, the refund should be received in your bank account within 7-14 working days. Please note that transaction times are dictated by card issuers and banks, with are outside our control.

The refund will deduct £110 or the exact costs for delivery and return to the supplier/warehouse, whichever is greater.

 

Please read our full terms of service.